“UPDATE: I've now managed to speak to Jade again and she has been great - she thanked me for the...” feedback, and has booked me in to see the dentist for a free check of the work that was done to see what's going on with it.It turns out that I had misunderstood the cancellation policy, so I accept some fault there. I would recommend they share the policy documents via email upon registration to avoid this in the future. It's also useful to know that you can cancel up to 24hrs in advance by emailing the practice or leaving a message - you don't need to wait until they open on a Monday morning.Jade has promised that there will be training on the use of safety goggles.Thanks so much - all this effort, and such a positive response, is very much appreciated.Initial review:Sadly, I'm not impressed by this dentist. Initially I had really excellent support from Jade on the front desk, and I was feeling good about signing up as a patient, despite being forced to go private because of the lack of NHS options.The dentist who treated me identified two cavities which hadn't been giving me any trouble. Treatment for the first one has left me with new pain and continual discomfort. One other red flag was that they didn't have any protective goggles when I was receiving treatment and they asked me to wear my own sunglasses.I had to miss the appointment for the second filling due to a vomiting bug, but was still charged the full price. I can understand if this is the policy, but I can find no evidence of it in any of the paperwork they emailed me, or on the online portal. I asked them to call me back to explain the policy and to provide evidence that this had been shared with me, specifically asking for Jade since she had been so helpful the first time around. No one contacted me again.”